A ticketing system is the most common correspondence channel that hosting providers offer to their customers. It’s typically part of the billing account and is the quickest way to solve an issue that requires a certain period of time to investigate or that needs to be forwarded to a server administrator. Thus, all comments contributed by either party will be kept in one and the same place in the event that someone else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which implies that you’ll have to sign in and out of no less than 2 accounts to accomplish a particular procedure or to reach the hosting company’s technical support team. In case you wish to manage a number of domain names and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. On top of that, it can take a substantial period of time for the provider to reply to your tickets.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting include an integrated support ticket system, which is an integral part of our in-house built Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in the very same location – payments, files, emails, support tickets, etc., avoiding the necessity to use different systems. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just several clicks of the mouse without the need to log out of your Control Panel. During the process, you may select a category and our system will offer you a number of educational articles, which will give you more info and which may help you fix any given issue before you actually post a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with us and you wish to touch base with our client support team members, you will be able to send a ticket directly from your Hepsia hosting Control Panel instead of using a completely different customer support platform like you’ll have to do with the majority of hosting companies on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket without any hassles and to go through older tickets using an intelligent search box. Moreover, you will be able to browse the relevant knowledgebase articles that our system will offer you in accordance with the problem category that you select for your new ticket. You can perform all of the abovementioned operations without signing out of your Hepsia Control Panel at any moment, which means that in case you face any issue or have a query, you can contact our technicians and resolve the issue in question in less than 60 minutes via one single platform.