One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our cloud hosting and you have a question or experience some obstacle, you can touch base with us 24/7/365 by posting a trouble ticket or by writing an email and we promise that you will get a reply in less than sixty minutes. If the issue can be sorted out, we will do it before we reply, whilst if there is something that you need to do on your end, we will supply you with all the required information – what possible solutions to try, what settings to check, etc. Usually, you will receive an answer within maximum half an hour, which suggests that waiting around for hours on end or even for more than one day to obtain help is something inconceivable. Our sixty-minute reply guarantee is valid for any inquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a customer support ticket from your web hosting Control Panel or send an email concerning your semi-dedicated server, you will have a reply within less than 60 minutes. You can contact us at all times in regards to billing, technical or general issues and since we’re working 24 hours a day, 7 days a week, 365 days a year, you will always receive support right on time. Based on the specific question or issue, we’ll supply you with more information, solve the problem if it’s been caused by something within our reach or advise you on how to proceed in case you need to fine-tune some setting for a software application that we do not have access to. You can forget about waiting for a day for each single reply. Actually, in most cases we respond to tickets and emails within no more than twenty-twenty five minutes.