Phone Support in Cloud Hosting
In case you decide to buy one of our cloud hosting, you'll be able to get in touch with our support team over the phone for 14 hrs every day. We will assist you in choosing the ideal package for your sites because we think that it is better to discuss these matters with a live person. If you already have an account, we are able to help you with your sales/billing questions and general matters, even with some technical problems that don't require a long time or escalation to an administrator because it will be better to open a ticket for time-consuming problems in order to have all the communication in a single place. We have telephone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we provide feature live phone support for fourteen hours every day. In case you're unsure which package will be appropriate for your sites, you'd like to learn more about a plan's specifications or you're looking for any other kind of information about our solutions, you can call any of the local numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. In case you already own an account, you're able to get in touch with us about general and sales issues, although we're often able to help with a lot of technical issues as well. For entirely technical problems you'll need to take advantage of our in-built ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option in case the problem can take more time to be resolved or it has to be escalated to our system administrators.