The availability of the customer and tech support that a cloud hosting company provides will tell you a lot about the services that they supply as well. In case you are allowed to use only email messages or tickets, you have most probably come across a reseller not the actual hosting supplier. If this is the case, you will have to wait for several days so as to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to contact the true website hosting company for additional help. When the supplier can provide different means of communication with fast response time that are available at any time, they are most likely the top provider, not a reseller. Which means that you'll get timely assistance and quality support because they'll have immediate access to the servers where your account will be created. Whatever the trouble - technical or sales, it's always better to be able to get hold of your website hosting company directly through your preferred method of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all our cloud hosting packages are round-the-clock, thus you can forget about waiting for several days so as to get assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an email. In case you do have an account, you are able to open a support ticket in addition to the other three ways of communication. You'll be able to select the most suitable way to contact us depending on what your location is or the equipment you use. We are able to assist you for almost any webhosting-related question that you have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the max reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we provide feature 24/7 customer and tech support, which means that whatever the problem you experience, you're able to get in touch with us and we'll assist you quickly. The guaranteed reply time for each email or ticket that you open from your Hepsia web hosting Control Panel is just one hour; usually the response time rarely exceeds twenty minutes. In addition, we provide phone support with several local numbers around the world as well as a live chat, so you will be able to contact us and get more info about our services even if you do not have an account yet. We can help you with nearly any question or an issue you may have - payment methods, plan features, e-mail setup, hosting account settings, and so on. If you employ our services, you will never have a scenario where you should wait for a day or two to get an issue solved like you will need to do with various other companies.

24/7 Customer Support in VPS

Every virtual private server plan that we offer includes 24/7 customer and tech support, so in case you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can get in touch with us at any time, even weekends and holidays. For your benefit, we offer different methods of communication - phone support with a couple of local numbers around the globe, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters since it'll be much easier to keep track of what is going on. The maximum warranted reply time for all e-mail messages and tickets is one hour, but it rarely takes that long to get support. If you add the Managed Services upgrade that we provide, our admins can also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Hosting

When you aquire a dedicated server from us, you will be able to get in touch with us at any time using different channels and the maximum time that you'll have to wait for a response is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it's a weekend or a holiday and we can assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech matter, you'll be able to open a support ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of general questions or you would like to know more about our web hosting solutions before you order, you can also use our live chat or you can call one of the local numbers that we have in several countries around the globe. If you'd like to receive support for third-party software that you are unable to install or run effectively, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.