Customer Support Channels
A 1–hour Response Guarantee
Giving top quality support promptly is our high priority, so that we backup each cloud hosting plan with a 1–hour ticket solution warranty. When you submit a ticket or send us an e–mail, our customer support staff will try their best to provide the most adequate resolution for your situation and to supply you with help in a timely fashion.
A Top–quality Support Service
Our help and support service is delivered by a group of trained technicians who will be prepared to reply to your request as soon as possible. You can contact the technical support team by starting a tech support ticket from your Site Control Panel or by sending us an e–mail. On business days, you can also call us on the phone or take advantage of the online chatting service.
An Intuitive Help Section
Our company has built–in an in depth knowledge base into the Control Panel so that you can receive very helpful step by step details anytime. Each part of the Control Panel features its own contextual help area having a list of how–to content articles. We have also prepared instructional videos to provide you with a much better idea of just how to complete any presented job.