Tech Support Channels
A 1–Hour Ticket Response Guarantee
Every single assistance request you submit to us will be responded to within maximum sixty minutes. If your support ticket or email requires further assistance from an admin, we’ll forward it and leave a comment to notify you that your case is being worked on. If you order the Administration Services package, all of the services included there will be executed at a time of your liking.
A First–Class Client Support Service
- We will be available to you twenty–four–seven to respond to any queries that you may have connected to our Site Control Panel and any of the apps that we have installed for you on the dedicated web hosting server. If you also require help handling server admin tasks, take a glance at our Administration Services package, which includes data backup hard drive storage space, Operating System updates every week, server monitoring and rebooting procedures, plus problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
Each Linux dedicated servers hosting package includes our cost–free Site Control Panel, which features a fully detailed knowledgebase and a selection of instructional video tutorials. Whenever you need help working with the Site Control Panel, just push the Help or Videos buttons in the top right corner.