Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help section built into our Site Control Panel. It includes an ever–enlarging repository with regularly asked questions and in–depth instructional articles prepared by our well–trained tech support staff.

  • Top quality support service

  • Educational Video Clips

  • For those of you who’d rather discover how to handle a frequently experienced problem by watching a how–to video clip, we’ve added a compilation of video tutorials to our Site Control Panel. All the tutorial video clips are concise and simple to grasp. They offer you visual presentations of different web site management techniques.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • We back up our semi–dedicated servers with a 24/7 client support service and a sixty–minute support ticket response guarantee. Our practiced support engineers will be online 24–7–365 to attend to your inquiries and to settle any issue that you could possibly chance upon. Simply send a customer service request from the Help section and we will reply to you right away.