1 hour ticket response
hostshot’s team of customer service technicians is dedicated to supplying fast answers to each of your queries. We’ll review your tech support ticket immediately after it is delivered and will reply back to you with a solution to the problem within maximum 1 hour after the technical support ticket submission. In fact, our average trouble ticket response time is 20 minutes.
An Excellent Customer Service
Our customer service team members possess huge experience in the cloud hosting niche and are capable enough to provide a quick answer to your problem. If, however, the situation at hand is not within the competence of a client support engineer, the technical support ticket will be forwarded to a programmer or sysadmin for further investigation.
An Intuitive Help Center Section
Incorporated into the Site Control Panel is an easy–to–navigate Help Center section, which includes a variety of sources of information. You can browse through a routinely updated knowledgebase featuring web hosting account management articles and web site administration articles, check our educational video tutorials or have a glance at the F.A.Q. library.
