Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Answer Warranty

  • Our group of specialists will try their best to reply to your advice enquiries within approximately 1 hour. If, however, the issue you have experienced requires the assistance of our Admin =Department,= we will address the ticket to the person in charge and will submit a reply to inform you.

  • Top quality support service

  • Expert Tech Help Service

  • Our customer help and support staff will be online for you round–the–clock to to attend to all support request tickets that you send to us. We offer client assistance for all software packages that are pre–installed on your machine. These include our custom designed Site Control Panel, the chosen OS and also the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • In the Site Control Panel that is available cost–free with the virtual server, you’ll discover an educational Help section, consisting of everything you should learn about supervising your sites and software. We have integrated a wide range of how–to content articles and video tutorials that demonstrate the primary web site maintenance duties in an easy to read form.